Frequently Asked Questions

Customer deciding between an assortment.

What makes St. Gabriel different from others?

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Our services are for entrepreneurs only.

St. Gabriel specializes in providing products and services exclusively for legal entities and self-employed persons. If you are a registered entrepreneur or have an ID, you have come to the right place!

We do not offer sales to end customers. Our services are focused exclusively on business entities and self-employed persons.

We are here to provide the necessary products and services for all horticulturists, florists and everyone else from within the industry.

How to effectively search for flowers and decorations on the e-shop?

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You can search in different ways. It is always necessary to start by choosing the date of delivery and warehouse. You will then be presented with an offer of flowers, greenery or decorations.

Next, you can search using the search bar. Enter the first three letters of the flower you are looking for, e.g. PEO - peony and the full range of these plants will be displayed on the e-shop.

We recommend you to use the St. Gabriel mobile application. Ordering flowers is flexible, fast, convenient and always at hand.

Why can I order goods only on certain days and times?

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Our goal is to bring you quality and fresh flowers. The time between the import from Holland, or the dispatch of flowers from the Czech warehouse and the importation to you, must be as short as possible. Ordering is therefore possible one day before your shipping day from Czech warehouses and two days before your shipping day from Dutch warehouses. For more information use instruction to our e-shop.

How to claim defective or damaged goods?

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The customer is entitled to make a complaint about goods that are not made at the place of receipt of the goods, always online through the e-shop, where he can start the complaint process in the "Your Account" section and by selecting the "Return" option.
In the return form, the customer is required to fill in all mandatory fields, which include: number of claimed items, reason, notes on the complaint and insert photos. In the case of a complaint about the quality of the goods, the customer is also obliged to insert a clearly visible photo of the claimed goods, which shows the quality, i.e. all the claimed pieces, into the return form.

How long does it take to process a return?

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The deadline for processing a complaint with the supplier is 30 days. This period does not include the reasonable time required for a professional assessment of the defect.

How long will I wait for my order to be delivered?

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We always deliver the order on the day you choose in the calendar as the delivery day when ordering on our E-shop.

We always try to deliver in the shortest time, according to the current traffic situation.

How many times a week do you replenish warehouses?

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We replenish our warehouses every day.

How long does it take to process the registration application, and how does this process take?

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We always verify the registration personally and therefore the login details are not automatically sent.

As a rule, we send the login data to your email within 3 working days of verification by a sales representative.

Can I cancel or modify my order?

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If the customer orders the goods by mistake and the purchase contract can no longer be cancelled, the supplier is willing to accept the goods for commission on the condition that the customer pays for the goods and if the supplier sells the goods, the relevant amount (proportionate, if only part of the goods will be sold), will be returned to the customer, or it is possible to agree between the contractual parties on the condition of prior payment by the customer, the purchase of the goods by the supplier.

Do I need to register for the e-shop to buy something?

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Yes, every customer who wants to buy from us must have a completed registration.